You stand up from the desk and your lower back grabs, the leg burns on the drive home, and at 3am you're awake again. A short assessment comes first, then a licensed Australian practitioner goes through the pain and everything you've tried.

Takes a few minutes. We'll contact you within one business day. Not for emergencies: for urgent symptoms call 000.





Sound familiar?
You shouldn't have to explain it all from scratch again. Your consultation with an FX practitioner starts with your back as it is today and everything you've tried.

In your consultation, your practitioner asks about the pain: where it sits, where it travels, what sets it off, what it's stopped you doing. Then they go through your history: how long it has lasted, what you've tried, what helped and for how long. Your plan is built from all of it. If you need to be seen in person, you'll be told.
Your plan may focus on:
Where it starts, where it travels and what triggers it: sitting, standing, bending or getting up in the morning.
How your back copes with a workday, a long drive and a night in bed, and practical changes for each.
Exercise or rehab built around your working week and the things you want to get back to.
What earlier care helped with, how long it lasted and whether testing or a referral makes sense.

Your personalised plan may include:

Treatment is only recommended when the potential benefits are considered appropriate against the risks.

A few minutes online: where the pain is, when it hits, what it's taken from you and what you've tried.
Within one business day, the FX care team contacts you, confirms your details and books a phone consultation with an FX practitioner.
Over the phone, your practitioner goes through your pain, what you've tried and any scans or reports you share.
It may include rehab, lifestyle advice, tests, a referral, treatment where appropriate or in-person care.
Follow-up reviews to check how you're going and adjust the plan where needed.

Treatment only where clinically appropriate

Your pain, in your words, from the start

A review of your pain, past care and scans

What helped and how long it lasted

Next steps explained with reasons

Reviews that adjust your plan

Advice for sitting, driving and sleep

Plain advice if you need in-person care
You don't need to know the cause. Tell us where it hurts, when it hits, what it's taken from you and what you've tried. We'll contact you within one business day to book a consultation. Your practitioner sets out a next step, with reasons. That may be rehab, tests, a referral or treatment where appropriate. Then you decide.




Have a few more questions about how our treatments and services work? Here are the most common.
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Medical disclaimer:
The information on this page is general and does not constitute medical advice.
Treatment options, potential benefits and expected outcomes vary between individuals. Completing an assessment does not guarantee access to a medicine or treatment.
All treatment decisions are made by an appropriately qualified practitioner following an individual clinical assessment.
Some treatment options may be prescription-only (S4) medicines. These can only be prescribed by a registered practitioner following a consultation and individual clinical assessment.
Some emerging treatment options may have limited clinical evidence or may only be available through specific regulatory pathways. Your practitioner will discuss the relevant evidence, limitations, potential risks and alternatives before recommending treatment.
Individual results vary.