A sharp jolt mid-stride for no clear reason, an ache under the kneecap after a day on your feet, a knee that gives way when you put weight on it. A short assessment comes first, then a practitioner consultation about that pain and what you've tried.

Takes a few minutes. We'll contact you within one business day. Not for emergencies: for urgent symptoms call 000.





Sound familiar?
You shouldn't have to retell it. Your consultation with an FX practitioner starts with your knee as it is now and everything you've already tried.

Tell us where it hurts: under the kneecap, behind the knee, down the inside. Tell us when: the first steps out of bed, the stairs down, the end of a day on your feet. Tell us what it has taken: the walk with friends, netball, stairs without thinking. In your consultation, the practitioner goes through it with any scans and what you've tried, then sets out a next step. That may include rehab, imaging or a referral.
Your plan may focus on:
Going down steps, getting up from a low chair or out of the car, and kneeling or squatting at home or work.
How the knee reacts after a walk, a long shift on your feet or a session, and how to plan activity around it.
Rehab or exercise for strength and control, and advice for putting weight on the knee.
The gym, the run, a full day out on your feet. Your goals shape the plan.

Your personalised plan may include:

Treatment is only recommended when the potential benefits are considered appropriate against the risks.

A few minutes online: where the pain is, when it hits, what it's taken from you and what you've tried.
Within one business day, the FX care team contacts you, confirms your details and books a phone consultation with an FX practitioner.
Over the phone, your practitioner goes through your pain, what you've tried and any scans or reports you share.
It may include rehab, lifestyle advice, tests, a referral, treatment where appropriate or in-person care.
Follow-up reviews to check how you're going and adjust the plan where needed.

Treatment only where clinically appropriate

Your pain, in your words, from the start

What helped and what stopped helping

Your history and reports read together

Next steps explained with reasons

Reviews that adjust your plan

Advice for stairs, standing and work

Plain advice if you need in-person care
You don't need to know what's wrong or what comes next. Just describe it in your own words, including what it has stopped you doing. We'll contact you within one business day to book a phone consultation. Your practitioner then sets out a clear next step, which may be rehab, imaging or a referral. Then you decide.




Have a few more questions about how our treatments and services work? Here are the most common.
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Medical disclaimer:
The information on this page is general and does not constitute medical advice.
Treatment options, potential benefits and expected outcomes vary between individuals. Completing an assessment does not guarantee access to a medicine or treatment.
All treatment decisions are made by an appropriately qualified practitioner following an individual clinical assessment.
Some treatment options may be prescription-only (S4) medicines. These can only be prescribed by a registered practitioner following a consultation and individual clinical assessment.
Some emerging treatment options may have limited clinical evidence or may only be available through specific regulatory pathways. Your practitioner will discuss the relevant evidence, limitations, potential risks and alternatives before recommending treatment.
Individual results vary.